FAQ

Go back to your e-mail registration notification and make sure you got both the "first name" and "password" correct by doing a copy and past into the login boxes. It is very common for someone to insert the incorrect password during login.

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My credit card is not being accepted.

Be sure that all fields are correctly filled. People often do not input data to all the necessary fields to allow the card to process properly.

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The audio or video will not play properly.

Please ensure that you have the windows media player plug-in. Please check for the plug-in using the following link: http://training.creativityplus.com/plugins/plugintest.html

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I can only hear the sound, but cannot see the video window.

Please ensure that you have the latest plug-in installed. (see above)

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How do I get rid of a clicking noise every few seconds?

The Windows operating system often sets a default "click" sound that plays every time you click a button or a frame is refreshed. This clicking can be eliminated as follows:

Windows 95/98/2000: Open the Start Menu / Settings / Control Panel and double click on the "Sounds and Multimedia" control panel. Choose "Sounds": tab, scroll down in the "Sound Events" window until you reach "Windows Explorer" and under this you will find "Start Navigation". Click on "Start Navigation" and you will see a .wav file appear in the "Name:" box. This is the sound that is associated with the click sound. In the "Name:" drop down menu, select "(None)" and then hit "OK". This will set no sound to be played when you're navigating on the web.

Windows NT/XP: Open the Start Menu / Settings / Control Panel and double click on the "Sounds" control panel. In this control panel, Scroll down in the events window until you reach "Windows Explorer" and under this you will find "Start Navigation". Click on "Start Navigation" and you will see a .wav file appear in the "Name:" box. This is the sound that is associated with the click sound. In the "Name:" drop down menu, select "(None)" and then hit "OK".

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Why are the slides not included on some sessions?

Some sessions do not have slides or handout, for others we are waiting for the sessions. See the place holder slide for specific details and if slides are forth coming please continue to check for updates.

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Why is video window small?

The window is small to ensure that bandwidth is conserved so that users with a 56k modem will be able to see the sessions.

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Why is the video dark?

The quality of video is dependent on your monitor and resolution. In addition some of the conditions for filming can be poor, resulting in a less than optimal final product. We strive to maximize the video quality but our first priority is the audio and presentation materials where 90% of the information is actually communicated.

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Can I use a computer with only a modem?

Yes, you will require a modem that supports 56K.

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Why will the seek bar (windows media player) not work all the time?

In order for the seek bar to function, it is necessary to wait for the clip to load. The time for this will vary.

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Sometimes I cannot see the complete materials and the audio video easily, is there anything I can do?

You can improve the positioning and layout by increasing your display resolution, usually found under the control panel on the start menu.

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The audio levels go up and down, is there something wrong with my computer?

No, this is the quality of the original recording.

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If I have a problem can I speak to someone or get help?

Yes, you can email helpdesk@creativityplus.com, or leave us a comment under "Your Comments" (top right corner) on the Portal main page.

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Can I download the handouts?

Typically not. If your organization has requested that handouts be available for download, there will be a specific link with each piece of content on the main portal page.

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Can I download and store the sessions in my computer?

It is only possible to view the sessions on-line.

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How do I get my PD credits?

To obtain your PD credits you must do the following:
1) View a course for the full duration.
2) When finish the course, click on the quit button below the video screen.
3) The next page will present a link that says “Proceed to examination”, click on the link.
4) Answer the question “Did you view the course?”
5) The system will record your credit and will send you an email to confirm the credit. You may run a report to view your total credits earned. Reports are available on the main page when your first log-in.

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Will the system remember where I am, if I leave a training module before finishing the course?

Yes. When you leave course before completing the session, the system will ask you if you want to save your place in the course. If you answer yes, when you re-enter the course at a later date, it will resume at the point you from your previous session.

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